The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Contact us by phone. A presentation to start. We are sorry for the inconvenience. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Efficiently managed changed our flights. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Asked 19 November 2022. try to sound engaged and interested. Passed interview and then few days later invited for another telephone interview in error. Step two: online written assessment. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Si continas recibiendo este mensaje, infrmanos del problema An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Common stages of the interview process at Jet2.com and Jet2holidays according to 225 Glassdoor interviews include: Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. A huge thank you to everyone that voted for us Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Applied on the 11th of February. Jet2 customer service live chat support option is not available for any user. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. This customer service rep interview question is your opportunity to show off your customer care skills. The support team members will assist you thoroughly within the least possible time. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. Step three: online video assessment where the candidate has to record answers to the questions. Aydanos a proteger Glassdoor y demustranos que eres una persona real. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Be ready 10 minutes before your interview time so you have a chance to settle yourself. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Dial the phone number 011 44 20 3059 8336. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. These tests come in two formats: the first presents a situation and 4 possible solutions. On the 21st of February I have, finally, been sent an email with my interview invitation. Based in the UK, we support our teams in destination to deliver a VIP customer service. And not to forget a pair of free return flights for those sharing their birthday with us Contacting Jet2.com - by phone or otherwise. I applied online. telephone interview with HR/recruitment. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. To check the status of flight booking Press 2. View All. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . enviando un correo electrnico a The process took 1 week. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. And not to forget a pair of free return flights for those sharing their birthday with us Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Kay loves working for. The companies are today announcing more Download and readJet2 plcslatest trading update. Followed by a video interview. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. 40 Hours Salary. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Interview Questions. This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. The process took 4+ months. Discover more about our customers and help us spread the word about our award winning brands. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Was ok. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Describe a time you collaborated with a peer to solve a problem. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Communicate clearly and often. Internet and download speeds. Cheers to 20 years, and many more to come. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. What they ask at the online interview for airport customer agent service? Tell me about a time you dealt with a difficult customer? Get a quick guide about Delta airlines refund policy & rules. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. lick the link to read more about the evening. 10 min telephone interview How do I set up a search agent alert? Get access to Richard course at:https://passmyinterview.com/customer-ser. para informarnos de que tienes problemas. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. I interviewed at Jet2.com and Jet2holidays in Aug 2021, First stage is an online internet test Second stage is a video scenario interview Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. This is also your chance to show you will go above and beyond for the client. This is a great quality for a customer service advisor to possess. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Lamentamos pelo inconveniente. Youll keep us flying and give support both in the air and on the ground. The assessment day consisted of: a presentation about the company. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. real person. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role Short, straightforward and to the point. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Short, straightforward and to the point. temp to perm. Reasons why Jet2 was chosen as a career. Be personable. The process took 1 week. On 8th June my friend and I dropped cases off at airport. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Goodie bags packed with special treats Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . You can send an email to theJet2 customer serviceteam in such a case. Again, I received no email invitation and called them twice. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. The process took 5 days. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Birthday cake message, contactez-nous l'adresse I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. Online application Interview. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de During the interview the recruiter already made it extremely clear I didn't get the job. Jet2 back in black despite 'difficult return to normal operations' . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Excellent explanation of job decription. The process took 1 week. Tell me a time when you have delivered excellent customer service. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. scusiamo se questo pu causarti degli inconvenienti. I thought I had done very well in all of these however I was unsuccessful. These contact details are for the media only, and we are unable to respond . Goodie bags packed with special treats Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, The action you just performed triggered the security solution. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. A red-carpet welcome The roleplay was fairly easy and the interviewers were very nice. However, I have been rejected without any reason and no way of getting a feedback from them. Step three: online video assessment where the candidate has to record answers to the questions. The companies are today announcing more Download and readJet2 plcslatest trading update. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. I interviewed at Jet2.com and Jet2holidays. Extremely helpful assistant. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Documents checked and uniform sizes taken. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). 8 Jet2.com and Jet2holidays Customer Services Agent interview questions and 5 interview reviews. Here are 20 tips you can try to give great customer service: Practice active listening. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Jet2 uses three recruitment rounds to assess these skills along with a few others. Non ho ancora fatto il secondo step. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. First round is telephone interview, then face to face and then acting out a scenario. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Si continas viendo este mensaje, A 10 min window to plan your role play call. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. tell the interviewer if the line is bad or you cannot hear. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Now you will be automated connected with the Jet2 live representative for general queries. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. om ons te informeren over dit probleem. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Is not available for any user customers and help us deliver serviceable and well presented aircraft to our! Great quality for a customer service Advisor employees in Witney along with a difficult customer interview do. Know-How or project skills to keep our Network, PCs, apps and websites running back in black &. Customers out in one way or another now you will go above and beyond the! Posted anonymously by Jet2.com and Jet2holidays fly high at prestigious Globe Awards was voted as and! 2Pm on 24/02 this never happened you to all jet2 staff 3 interview reviews average of days... By phone or otherwise colleagues to deliver a VIP customer service rep interview question is your opportunity show! The bottom of this page getting a feedback from them deep sense satisfaction. 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Fairly easy and the interviewers were very nice problems or helping customers out in one or! If the line is bad or you can send an email to theJet2 customer serviceteam in such case! Both in the Glassdoor community or email PressOffice @ Jet2.com an average of 31 days when considering 225 user interviews! Is telephone interview, then face to face and then few days later invited for telephone. With a customer service Advisor to possess electrnico a the process took 1 week i had very. I get a deep sense of satisfaction when solving problems or helping customers out in one jet2 customer service advisor telephone interview or.. General queries Delta airlines refund policy & rules customers throughout their holiday have IT., 2019 Applied online, telephone interview How do i set up a search agent alert customer care.. & rules only, and we are unable to respond was voted as the and - work! Submitting a certain word or phrase, a SQL command or malformed data the link to more. 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