Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Guaranteed Results next day. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. I refused to take it, and the driver took a picture of it on my request. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is an important test to help track changes over time to ensure peak health and fitness. I had a very bad experience with Atruchecks. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Verification can help ensure real people write reviews about real companies. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. Never sent my test results , Did a charge back via my debit card , they contested it with some silly silly made up evidence that looked like a kid had knocked up , My bank Said they didn't believe their evidence and it's gone back to Mastercard , Their evidence was based on the fact that they had posted the results to me , It said see attachments with proof from DHL , there were no attachments because I had a in clinic swab taken and the results were to be Emailed which they never did , No postage of any kind involved and i had evidence to prove this , they made themselves look even more incompetent , Chancers and Liar's , See you in court , i look forward to it. Firm offers 92 two-swab . We value your feedback and we are sorry if you have had cause to complain about our services. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. They help you relax. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. Would not trust them with anything at all. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Join the 1,633 people who've already contributed. In short, would NOT recommend the company. Your experience matters. We would advise you to do your day 2 test as soon as it is with you. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Companies that find themselves unable to cope with the demand frequently claim government-approved status. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. DO NOT use this company!!! Very grateful to them. No information on DHL's website despite Atruchecks saying it's been shipped. 2023 Trustpilot A/S. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. | Read 841-860 Reviews out of 1,532 I have received no response to several requests for a refund. Your experience matters. It goes against our guidelines to offer incentives for reviews. I have written to them twice now and not received a personal reply or refund. Purchase. The number in the website go unanswered or automated response. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. All rights reserved. I parked easily and the service was very convenient for me with results within the time frame. I've written numerous emails and never had a response. Scrambled to book a test at Edinburgh Airport. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Verification can help ensure real people write reviews about real companies. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. Your results will be displayed as a positive or negative. . Do not use this company!! We have availability 7 days a week between 09:00 am to 16:00 hours. A positive result will confirm the detection of COVID-19 IgG antibodies. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. | Read 41-60 Reviews out of 1,544 Include an address and phone number. They are scammers and should be removed from the Gov.uk website. We use dedicated people and clever technology to safeguard our platform. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. Please consider this message as receipt of your email. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. 2023 Trustpilot A/S. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. DHL was contacted too, but nothing was ever received to start with. Your experience matters. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. What a ridiculous service. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. We had a lateral flow kit for a vaccinated traveller and the QR code only registered for her despite multiple attempts on different devices. very bad customer service Massive scam company. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Atruchecks did not respond to a request for a comment. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. It goes against our guidelines to offer incentives for reviews. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. I contacted them by email and they helped me to rearrange my delivery. I cannot get hold of a single person to tell me where my tests are. Never received my day 2 covid test. No results what so ever for a refund so I can absolutely not recommend this service. I have emailed them 8 times myself and my uncle has emailed them 3 times - neither of us have been responded to. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I ordered a 2 and 8 day covid test kit. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Anyone can write a Trustpilot review. How many stars would you give atruchecks.com? to confirm my contact no -) Hope Atrucheck have informed them at least. !I would not recommend these con artists AT ALL! This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Here are 8 tips for writing great reviews. How many stars would you give atruchecks.com? Just automatic emails were received.I am claiming back my 104 since May 2021. Avoid them, and choose another supplier. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. | Read 41-60 Reviews out of 1,531 I cannot register it as it asks for a bar code. This indicates that you have been infected by the virus at least 14 days before the sample was taken. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Please avoid for your own sake. Shocking service. We often link to other websites, but we can't be responsible for their content. Even Randox doesn't threaten to sue people who complain about it. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). There was no notification sent to us in advance to warn us that the site was closed. I wish I'd looked here before ordering day 2 tests. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. I flew to the UK last week and booked my 2 day test and also fit to fly for departure test. 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